At the moment you make the purchase, you will receive a confirmation email and our team will get to work so that you receive your order as soon as possible. If after the time indicated below for each country you have not received your order, contact us indicating your order number and we will review the order history to find a solution as soon as possible. You will receive an email with the tracking of the order so that you can be aware of the shipping situation at all times.
Eme Studios will not be responsible for errors caused in the delivery when the delivery address entered by the User in the order form does not conform to reality or some information has been omitted.
During collection launches, due to the high demand concentrated in a few days, shipments may suffer some delays
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RATES:
IBERIAN PENINSULA
Shipping 24h €4.50 | Free > €75
BALEARIC ISLANDS AND ANDORRA
Standard Balearic Islands 24 / 48H - €12 | Free > €120
Standard Andorra 24 / 48H - €12.95 | Free > €120
CANARY ISLANDS
Standard 24 / 48H - €35 | Free > €180
CEUTA AND MELILLA
Standard 24 / 48H - €25.50 | Free > €200
PORTUGAL
Standard 24 / 48H - €7.55 | Free > €100
MID EUROPE*
Standard 4-9 DAYS - €8.50 | Free > €150
REST OF EUROPE**
Standard 4-9 DAYS - €19.95 | Free > €210
AMERICA
Standard North America 4-8 DAYS - €29.95 | Free > €400
Standard South America 4-8 DAYS - €31 | Free > €400
REST OF THE WORLD
Standard 4-8 DAYS - €45 | Free > €450
* Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Poland
** Ireland, UK, Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Vatican City, Croatia, Slovakia, Slovenia, Estonia, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Island Bouvet, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Norway, Reunion, Romania, San Marino, Serbia, Sweden , Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine
At all times Eme Studios will work to offer the best service in terms of international shipments, however, there may be the occasion that for some specific reason or cause that is beyond our control, an order may be cancelled, in which case Eme Studios will will communicate within a period of no more than 24 working hours accompanied by its corresponding refund in the payment method used by the client for the purchase.
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RETURNS
*No returns or exchanges can be made on items in the underwear category.
Items purchased at Eme Studios must be returned at the customer's expense in perfect condition and unused, being free of deterioration, stains, odors or any condition that prevents them from being sold as new. Items must also be returned in their original packaging, including all labels and possible items included as part of the packaging, within 90 days of receipt of shipment, in order to receive a refund.
To make a partial or total refund of an order, the items that the customer wishes to return must be sent via courier in a secure package.
Manage returns through the following link:
https://e.amphoralogistics.com/EmeStudios/
The refund will be made to the payment method used to make the purchase within a maximum period of 7 working days from the time the item arrives at our warehouse. It is necessary to take into account that we cannot refund the cost of the original shipment *Excluding the Iberian Peninsula* , except for defective or incorrectly sent orders on our part. For any item(s) purchased on sales, the total refund will be the same as the purchase price, taking into account that the shipping price will be subtracted, which will depend on each geographical location.
It is important to note that we will not accept returns of Eme Studios garments that have not been purchased through www.emestudios.co
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CHANGES
*No returns or exchanges can be made on items in the underwear category.
The change will be borne by the company Eme Studios within 20 days of purchase, the purchased items must be delivered in perfect condition and unused, being free of deterioration, stains, odors or any condition that prevents them from being sold. like new. The items must also be returned in their original packaging including all the labels and possible items included as part of the packaging *Eme Studios will only be responsible for the shipping/management cost of the first change, if the customer wants to make a second change of the product, they will bear at your expense making the shipment to our facilities*
Process the change through the following link:
https://e.amphoralogistics.com/EmeStudios/
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